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Search guides for generation, the agent, credits, and more — or chat with support.
Browse topics
Getting Started
Your first project, the workspace, and how to export.
Generate with AI
Veo, Kling, Omni Flash, free EdgeCut, and model choice.
Agent & Copilot
Creative Director, approval cards, and when chat vs render.
Extend & Continuity
Longer videos, continuation chains, and continuity tips.
Elements, Avatar & Characters
Reusable characters, [@me] avatar, and consistency.
Credits, Plans & Billing
How credits work, what they cost, and refunds.
Troubleshooting
Failed jobs, stuck loaders, audio issues, and performance.
Account, Privacy & Safety
Login, privacy, content policy, and how to reach us.
Popular
- Create your first videoFrom a blank project to a finished clip in a few minutes.
- How do I download an asset?Export images and videos from the gallery or asset modal.
- Choose a video model (Veo vs Kling vs free)When to use Veo 3.1, Kling 3.0 Omni, Gemini Omni Flash, or EdgeCut AI free.
- How do I render for free?Use the EdgeCut AI free model — only when you opt in.
- What the Creative Director doesChat, plan, approve, and generate — without rendering every message.
- Extend a clip / continue a sceneGrow a video beyond a single render window.
- How do I render a long video?Target duration, chains, and what “long” means in EdgeCut.
- How credits workWhat spends credits, what is free, and where to see your balance.
- Refunds and failed jobsWhen credits may return and how to escalate.
- Generation failedProvider errors, safety blocks, and empty outputs.
- Contact supportHelp Center chat, Report an Issue, and email.