Generation failed

Recover when a gallery tile or Director plan fails. Job to be done: identify the cause, fix the prompt or settings, confirm credits/quota, and retry — or escalate if refunds are missing.

• Safety / real-person name blocks — remove celebrity or real identifiable names from prompts.

• Unsupported model combo (for example references on free EdgeCut AI).

• Temporary provider outage or empty model output — retry once.

• Insufficient credits or free daily quota exhausted.

• Uploads/references not ready when the job started.

1. Read the error on the asset or in chat.

2. Simplify the prompt; remove blocked real-person names.

3. Confirm you are on a model that supports your attachments (paid Veo/Kling/Nano vs free EdgeCut AI).

4. Check credit balance or free daily quota.

5. Check Credits Activity for an automatic refund.

6. Retry once with a clearer single-beat request.

Prefer fictional characters or your own [@me] avatar with consent. Storyboard stills first if video keeps failing. Do not spam retries while a chain is still loading.

If credits did not return after a clear failure, or failures persist across models with the same error: Help Center chat at /help or support@edgecut.ai. Include account email, timestamps, and screenshots. Creative Director cannot refund.