Refunds and failed jobs

Recover from a failed generation or missing refund. Job to be done: check automatic refunds in Credits Activity, then escalate only when money or credits are still wrong.

Many failed or timed-out generations trigger smart refunds or timeout refunds in EdgeCut’s billing layer. Check AI Credits Activity after a failure before re-running or contacting support. Re-submit only when the job is marked failed — not while a chain loader is still running.

1. Read the error on the asset tile or in Director chat.

2. Open Credits Activity and look for a refund or failed debit.

3. Fix the cause (safety names, unsupported free+references combo, insufficient credits) and retry if needed.

4. If credits did not return after a clear failure, escalate with details below.

Neither the Creative Director nor Help Center chat can grant refunds directly. For missing refunds, double charges, or subscription cancellations, email support@edgecut.ai or use Help Center chat so the team is notified. Include account email, approximate time, asset/job details, and Polar order id when relevant.

See the public Refund Policy page on the EdgeCut site for formal terms. Help Center summaries do not override that page.

Urgent money/credit mismatches, Polar disputes, or stuck charges: /help chat (escalation) or support@edgecut.ai. Ordinary “how do I generate?” questions: articles or Creative Director — do not escalate those as refunds.