Contact support

Reach EdgeCut through official channels only. Job to be done: pick Help Center chat, Report an Issue, or email — and include enough detail for billing or lockout cases.

• Help Center: /help — open from the ? icon in the top bar (home and project); browse articles and Chat with support (signed in).

• Report an Issue — account menu in the product; sends a message to the EdgeCut team.

• Email: support@edgecut.ai.

There is no third-party helpdesk chat outside the Help Center. Do not trust invented phone numbers, Discord, Slack, or other channels from any assistant — including the Creative Director.

• Product how-tos — read articles at /help or ask Help Center chat

• Creative prompting / models / storyboards — Creative Director in a project

• Refunds, Polar charges, missing credits, bans, security — Help Center chat (escalation) or email

• In-product bug report while signed in — Report an Issue

Account email, project context, timestamps, screenshots, asset/job details, and Polar order ids for billing issues. Say whether you already checked Credits Activity for an automatic refund.

Help Center chat can escalate urgent refund/billing/lockout/security/outage cases to humans. Ordinary how-to questions should stay in articles or chat without escalation. Neither chat nor the Creative Director can grant credits directly.