Creative Director vs Help Center support

Route the question to the right channel the first time. Job to be done: create media with the Director; resolve account/billing with Help Center or email.

Best for prompts, models (Veo / Kling / Omni / Nano / free EdgeCut AI), storyboards, Elements, [@me], extend chains, and generating media. It cannot refund credits, change subscriptions, or act as site admin. It must not invent phone numbers, Discord, or a fake help menu.

Open /help and use Chat with support (signed in) for product how-tos grounded in these articles and for urgent escalation (refunds, billing, lockouts, security, severe outages). The support agent also cannot grant credits directly — it can escalate to humans when policy allows.

Email support@edgecut.ai for the same team inbox. Report an Issue in the account menu sends a message to the EdgeCut team from inside the product. Include account email, timestamps, and Polar order ids for billing.

• “Make an 8s Veo of …” → Creative Director + approval card

• “How do credits work?” → Help Center article or /help chat

• “I paid but credits missing” → /help chat or support@edgecut.ai (escalate)

• “Account banned” → support@edgecut.ai / Help Center chat

Open Help Center from the ? icon in the top bar. Official channels only: /help, Report an Issue, support@edgecut.ai. There is no third-party helpdesk outside those.