Plans and billing

Buy credits or manage a subscription when those features are enabled. Job to be done: complete Polar checkout, verify entitlements on your EdgeCut account, and know how to get help if payment and wallet disagree.

1. Open the credit store / pack or subscription flow from your account menu when enabled.

2. Complete purchase through Polar.

3. Keep the Polar receipt / order id.

4. After the webhook succeeds, credits or plan entitlements appear on your EdgeCut account — check balance and Credits Activity.

Use the Polar customer portal link from your account flows when available for payment methods and cancellations that Polar supports. For charge disputes, missing credits after payment, or cancellations that need a human, contact support@edgecut.ai or Help Center chat with your account email and Polar order id.

The Creative Director cannot change billing. Help Center chat can escalate billing issues but cannot grant credits itself. Open Help Center from the ? icon in the top bar.

Paid but no credits, double charges, or subscription problems: /help Chat with support or support@edgecut.ai. Include Polar order id, approximate time, and account email. Report an Issue in the account menu is also valid.