The agent answered but did not render

Unblock a stuck creative turn when you expected media and only got chat. Job to be done: identify whether you asked a question, skipped approval, or hit a validation error — then send a clear render instruction.

• You asked a question or support-style request — chat only by design.

• The agent is in consult mode for a campaign/script and is waiting for “go ahead” / “render it”.

• An approval card appeared and was cancelled or ignored.

• Validation failed (unsupported combo, e.g. references on free EdgeCut AI) and the agent is fixing the plan — read the reply.

• confirm-before-generating requires Confirm and you have not confirmed yet.

1. Send an explicit create/render instruction (“make an 8s Veo video of …”).

2. If a card appears, review model/credits and Confirm.

3. If you want free, say “use free EdgeCut AI” explicitly.

4. If consult mode replied with a treatment, say “go ahead and render”.

5. For account/billing issues, leave the Director and open /help or email support@edgecut.ai.

Questions never invent renders. Multi-item plans need one Confirm for the whole card. Check Credits Activity if you thought you confirmed and nothing ran — a failure may have refunded automatically.

If you confirmed a priced plan, credits left, and nothing appears after a long wait, use Help Center chat or support@edgecut.ai with timestamps. Do not expect the Creative Director to refund or force-dispatch admin jobs.